Private Box News

From the development team: Over the coming weeks you will be seeing our credit card system change and as such we have asked our hosts to take accountability of the upgrades of our servers (instead of the developers). We (perhaps naively) thought this would have very little impact on our customers - as we thought they were already hardened to the point where there shouldn't be any difference. Our hosts upgraded our database server and subsequently the database encryption algorithm was changed. Unfortunately, we didn't know this was going to happen and were as surprised as you were when our logins failed. Resetting your password created a new password with the new algorithm and some users had already done this. So we were face with a choice of either continuing with the new algorithm and requiring some users to change there password, or rolling back to the previous version and requiring some customers to change their password! As you can see, we didn't have much choice! Had we known that this was going to occur we would have managed the process and perhaps implemented a period where both algorithms were used to have the least impact on you, our customers.

We are very sorry that we did not provide any notice of this upgrade and the resultant problems. This would have no doubt caused each of you some inconvenience. We hope everyone has now changed there password successfully, please get contact with Privatebox if you are having any issues.