Server Change & Weird Messages
We changed our server last week and it seems our old server was still sending customers messages over the weekend. These can all be ignored - most messages will be regarding 'Auto-topup Failed (error 32)" or "Reminder to topup".
The older server has now been ordered to keep quiet so this should now resolve it - so we are sorry for any confusion and irritation this may cause our customers!
Our old server was running an "end of life" operating system which had been shown (we just had a big security audit completed) to have a few vulnerabilities and we worked out it was easier to change to a new server than trying to patch everything. We thought it went smoothly - except no-one told the old server to stop doing what its always done. So we apologise for this oversight.
Please get in touch if you have any questions or concerns.
Posted on 25 Jun 2012 by PrivateBox