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Privacy Policy for Private Box and your online PO Box.

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Private Box is dedicated to protecting your privacy whilst providing you with the highest quality of service. Your information will never be shared with any other organisations, all information is kept within the Private Box facility. If you believe you are a victim of fraud or identity theft, please contact us immediately at +64 4 831 1333.

You may contact us via

PO Box Phone
PO Box Postal Mail
PO Box E-mail
PO Box Customer login panel

All members have the ability to contact us through our encrypted member’s area, here you can guarantee that your communications will be dealt directly with one of the team.

You control your privacy
Once your mail has left our hands, so will any paper trail. We do not archive or pass on any information about you or your mail. Private Box adhere to strict privacy rules which we endeavor to maintain.


Find out more on how we protect you
Please See our Security centre.


General Site Information
Private Box strictly adhere to the New Zealand Privacy Act and it’s principles that deal with the collection, holding, usage and disclosure of personal information.

Most of Private Box Ltd services can be accessed without providing private information. If any personal information is requested, Private Box uses the information with strict responsibility to conform with the Privacy Act. This includes your right under the Act to access information about yourself, to have it corrected and to limit where it can be used. Private Box do not release personal information.

Cookies
When a user logs into the private login panel we send a ‘cookie’ to the user, which allows them to use our services. The information contained within the ‘cookie’ contains no personal user information. All ‘cookies’ from Private Box have an expiry time and will cease to exist after the user logs off.

Your Information
All of the resources Private Box use are located within New Zealand, thus protecting all our services under the same privacy laws. We do not disclose any information to authorities unless prompted by a court order. International courts find it immensely difficult to obtain access in New Zealand, as no other nations have any jurisdiction in New Zealand. If we are made aware of any attempt from any external authorities we will contact you first, before any action is taken.

Online Transactions
Online transactions including credit card transactions on www.PrivateBox.co.nz are secured using the same SSL encryption method as the Login panel. This is to provide immense security and protection to our customers.

All credit card transactions are secured with e-Gate, a credit card processing service people all around the world know and trust. We do not keep any record of your personal credit card details. The only details we receive are the confirmation details sent to our server from e-Gate.

E-Gate is a subsidiary of ANZ Bank. Which is a major Australia and New Zealand based international financial services group, which is committed to providing financial information and services through the Internet.

Please see: The ANZ Privacy Policy

Customer login panel
The Login panel on www.PrivateBox.co.nz is secured with our own private Digital Certificate, using SSL (Secure Sockets Layer). 256-bit key encryption. All users benefit from having an encrypted connection with our server. Your data is safe as this encryption length is immensely difficult to break, therefore offering maximum security.

Private Box do not archive any IP specific information for general users of it’s services. Although, due to the nature of the Internet we cannot control the authorities. We try our very best not to identify our users.

Private Box will occasionally send emails to our customers who have activated ‘Notifications’. We believe direct communication can be an efficient way to present our customers with information about updates and discounts through our services. All communication is controlled by us, no other organisations have access to our customer’s details. All information our given to us remains confidential.

E-mail Notifications
You will only receive information via e-mail if this service is activated. If you have activated the service you will receive email notification on processing of your mail, credit confirmation and various other notifications. Occasionally you may receive promotional e-mails from the web site admin.

The e-mail address’s we gather from the activation of "E-mail Notifications" are NEVER used outside PrivateBox.co.nz. You may subscribe or unsubscribe to our Email Notification service at any time.

Postal mail
Private Box are a registered postal operator in New Zealand. We have the right to open suspicious articles and deal with them at our discretion. However we do not open any item that is passed through our network unless prompted by local authorities.

Private Box restrict access to personally identifiable information. Only employees who process the mail have access. These employees are limited in number, and are committed to our privacy and security policies.

If you have any privacy concerns relating to this site, please address them to the Privacy Officer.

Staff Declaration
To ensure your mail is in safe hands, all staff undergo background checks and advanced testing. We have incorporated Best Practice methods for employing staff and measuring their performance.

All staff are required to sign documentation, ensuring your privacy is kept in the up-most confidentiality.

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© 2005 - 2010 Private Box Ltd, All Rights Reserved.
Private Box Ltd is not part of New Zealand Post Ltd.
About Private Box
Your New Zealand PO Box, providing virtual PO Box and street addresses, connecting you to your paper mail.
Your Privacy
We take your privacy very seriously: your information is strictly confidential. Mail is NOT opened unless you want us to.
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Email: Support@privatebox.co.nz
Toll free (NZ): 0800 122 335
International: +64 4 831 1333