Privacy statement

Your privacy is of the most importance and because we may receive certain types of information, we want to ensure that you fully understand the terms and conditions around the capture and use of that information. This privacy statement discloses what information we gather and how we use it and applies to the whole Private Box website.

If you believe you are a victim of fraud or identity theft, please contact us immediately at +64 4 831 1333.

New Zealand Privacy ACT

Our privacy policy is compliant with the New Zealand Privacy Act and it’s principles that deal with the collection, holding, usage and disclosure of personal information.

Automatically collected information

For analytical purposes we use a third-party to collect information about your visit to the Private Box web site. To do this we use web cookies. Although the company logs the information coming from our site on our behalf, we control how it may be used.

The type of information we collect

The Internet protocol (IP) address from which you access the Internet,
The date and time, the Internet address of the web site from which you linked directly to our site,
The name of the file or the words that you searched, and the browser used to access our site.

We use this information to measure the number of visitors to our site and to identify problem areas. It helps us learn about our visitors. We also use this information to help us design our website to be more user-friendly. This information is never connected with personal information.

Information you volunteer

If you choose to provide us with your personal information by signing up to our service through our website, or by sending us an email, we may use that information to respond to your message.
We do not share any personal information to any third party.

Signing up to our website is voluntary. If you do not register or provide personal information, you can still use the Private Box site. But you will not be able to use our online postal services.
We at Private Box believe that any information we collect as a valued asset of which we take great care. We will never share or distribute your information to anyone.

Customer login

The Login on privatebox.co.nz is secured with our own private Digital Certificate, using SSL (Secure Sockets Layer). 256-bit key encryption. All users benefit from having an encrypted connection with our server.

Disclosure of contents from mail items

We take the opening and inspection of your mail very seriously, mail will only be opened by Private Box for scanning or for customs export declaration. However we do not have control over other mail operators who may inspect your items. We take every effort to ensure that your information is not disclosed.

E-mail Notifications

Private Box will occasionally send emails to our customers who have activated ‘Notifications’. We believe direct communication can be an efficient way to present our customers with information about updates and discounts through our services. All communication is controlled by us, no other organisations have access to our customer’s details. All information our given to us remains confidential.

Access to the personal data we may hold about you
You can ask us by sending an email or calling us +64 4 8311333 about whether we are keeping personal data about you. We will provide you with a readable copy of the personal data which we keep about you within a week (with proof of your identity).

We reserve the right to refuse to provide our visitors with a copy of their personal data if we do not have adequate credability of your identity.

Confidentiality / Security
We use the latest Bank standard PCI security procedures; allowing us to guarantee all our credit card payments. All transactions come under insurance policies so in the unlikely event of your card being compromised; you will be refunded the full amount. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

unauthorised access
improper use or disclosure
unauthorised modification
unlawful destruction or accidental loss

All our employees and data processors who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of our visitor’s personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Staff Declaration
To ensure your mail is in safe hands, all staff undergo background checks and advanced testing. We have incorporated Best Practice methods for employing staff and measuring their performance.

All staff are required to sign documentation, ensuring your privacy is kept in the up-most confidentiality.

Notification of changes
If there are any changes to this privacy policy, we will post them on our home page, so that you are completely aware of how the changes will affect you. And if you have an enquiry or concern about our privacy policy, please contact:

Name/designation:	Privacy Officer
Address:	24B Moorefield Road, Wellington 6037, New Zealand
Phone Number:	+64 4 8311333
Fax Number:	+64 4 8311334
Email address:	supportprivatebox.co.nz

If you are not satisfied with our response to your concern you may wish to contact Privacy Commissioner ( http://www.privacy.org.nz )