Terms and Conditions

Service Agreement

The Customer shall not pass themselves off as being associated in any way with the operation or ownership of Private Box or the domain privatebox.co.nz.

Use of the account
Access to the services provided are only available to registered customers. This agreement is between the paying customer and Private Box. Mail can be sent from any organisation or entity the customer chooses but the customer is only limited to whom they can receive mail for. The mail services provided to the customer are not to be re-sold.

Personal plan customers
On the personal plan, access to the mailing address is permitted only to immediate family and partner/spouse.

Business plan customers
With the successful submission and acceptance of the PB 130, business customers are permitted to use Private Box as their registered office, allowing multiple businesses or entities to receive mail under the same account.

Under no circumstances will Private Box allow anyone who is not related to, or not a representative of, to share the mailing services. The customer is legally responsible for maintaining that the account is being used legitimately. If the customer wants to share the services with a friend, they must create their own account.

Account Security
The customer is solely responsible for keeping passwords confidential, including all use of the password and account. The customer must notify Private Box immediately if they believe their password has been or may be obtained or used by any unauthorized person or entity. In addition, the customer must notify Private Box immediately if they become aware of any other breach or attempted breach of the security of the account.

Services

Private Box aim to provide high quality services, all our internal mail is accurately monitored, however due to the quality of service from some postal organisations, Private Box cannot guarantee the delivery of mail to our offices, or guarantee that once mail has left us that it will arrive at its destination. Private Box does not take legal responsibility / liability for the handling or forwarding of any item processed outside of our network. However Private Box will assist the customer with any undelivered mail and as all mail is insured Private Box will assist the customer with the claim process.

Mail Sorting
To keep prices down Private Box require all mail to be addressed correctly, this ensures a smooth flow of processing and ensures Private Box can process mail on time. If any mail is unidentifiable, e.g. the box number has not been included, the customer may be charged a handling fee of NZD $0.15 per item. This is justified by the time it takes to make a lookup and manually write the correct box number on the mail.

Incorrectly Addressed Mail
Private Box holds no responsibility in the processing of incorrectly addressed mail. All mail must have the correct identifier included on all items received.

It is the responsibility of the customer to ensure all mail is addressed correctly. Failure to have the Identifier or Number on the item may result in an incorrectly addressed item. When mail is incorrectly addressed; Private Box will endeavour to find the owner for a mis-sort fee or the item will be held for up to 80 days till it is claimed.

Document Destruction
This involves the total destruction of documents, mail, parcels or any other information that the customer may select. Once the item has been selected for destruction the customer is transferring the ownership to Private Box. Private Box holds no liability for any document, mail, parcel, package or information that has been processed through our document destruction service. Any item that has been processed will understandably become totally un-recoverable.

Mail Scanning
Mail scanning is a manual process therefore the base rate is considered non refundable. This is due to the time it takes to prepare your item for scanning. The physical scanning itself is considered negligible compared with the time to prepare your item for scanning.

Mail Storage
Private Box will hold the customers mail till they need it, as long as the account is active.

Customs Fees
All Customers are responsible for all extra freight, courier, customs, handling and forwarding charges, Private Box is not responsible for the payment of these fees. Any fees must be organised by the customer.

Prohibited Items

The Customer may not send or receive any item that is on our Prohibited Items list.

See: Prohibited Items

Merchandise

Private Box classifies merchandise as any goods or products including commodities, materials, supplies, and equipment, which can be purchased within New Zealand or Internationally. Private Box is certified to receive all types of mail, however high valued items require extra care. Therefore Private Box requires a copy of the PB 130 to be submitted in order to receive high valued items.

Failure to submit the PB 130 documentation prior to the reception of merchandise may result in account suspension. The customer will be notified of this and will have up to 4 weeks to resolve the issue. Failure to complete this process will result in the items being returned to sender.

Account Suspension

Private Box relies on a prepaid billing system, whereby the account must be paid prior to services being provided. If the account balance is low or in debit, the customer will be notified of this. Customers are allowed to enter arrears, however this is limited up to 8 weeks, after this time the account will enter the suspension process. Suspended accounts have up to a further 4 weeks till any mail is forfeited to Private Box. Any forfeited mail will become the property of Private Box and will be disposed of at managements discretion.

Account Closure

Account closure based on illegal or improper use of services; If management have reasonable grounds based on solid evidence, your account may be suspended permanently.

Private Box allows a grace period of up to four weeks to review you case. After this period, any mail may be returned to sender and all remaining funds will be returned to the account holder.

Quoted Prices and Weight

The price calculator includes all shipping and handling fees at our end, but does not include customs fees, tariffs or taxes at the receiving end. Private Box charge only for fees incurred, including reception of goods and the forwarding postage fee. Private Box does not cover any fees at the customers end. If the customer requires knowledge of those fees, they must contact their local Customs Office.

The weight of the total inbox displayed in the members area is only an estimate. All mail is weighed on reception. Private Box can accurately weigh mail to 0.001kg (1g). Private Box do re-weigh prior to forwarding but this may cause discrepancies in the quoted weight and the final weight. Generally the discrepancy may be 1-5%

Account and Balance

Private Box provides an online real time summary of your account balance and fees. It is the customers responsibility to understand when the next payment is due, any correspondence is sent out at the time of billing.

Refunds
The Private Box 28 day guarantee covers any residual balance of the customers account and any mail box rental fees incurred. Outside of the 28 day guarantee period, on closure of any account Private Box is obliged to refund the balance of the customers account minus any expenses incurred.

Chargeback’s
By signing up to Private Box the customer has agreed that they will not imitate a chargeback to their credit card company. Creating a chargeback against Private Box will result in cancellation of the customers account. All additional charges incurred by Private Box will be subject to collection proceedings for the full amount plus the chargeback fee and any other damages incurred by the account holder’s actions. Any chargeback incurred will automatically assume the customer is involved in fraudulent activities.

The correct procedure to get your money back, or a refund; is to ask a staff member at Private Box.

Credit Card Verification
Private Box requires all customers whom choose to pay via credit card to verify their card. This simple measure ensures that the Private Box service is 100% secure. After making the first credit card payment, the customer will need to verify the credit card. This simply involves checking the statement (online or paper) for a three digit code. The customer can still use their account whilst they wait for the code to appear.

When you signup to become a Private Box customer, you are required to read and agree to our Terms and Conditions. You will be bound to this document so please make sure you read and understand this agreement properly.

By reading this and using our services YOU AGREE AND FULLY UNDERSTAND

You agree to abide by the stated conditions for using Private Box, that you understand the services are provided with the highest standard of quality and confidentiality.
Although our services are designed to be secure we can not guarantee complete security on any accord. The possibility to hack into any network / computer is too immense.
Private Box are absolutely not responsible for any direct or indirect misuse that breaks the Laws of any Jurisdiction involved, or the rules and regulations as mandated by the Postal Authorities of any such Jurisdiction.
Private Box is exempt from any liability arising from the loss or delay of any items that are processed through our network. This includes all, but is not limited to, any lost or damaged mail, loss of profits or data loss.

No items that are covered in our Prohibited Items List are to be sent to Private Box. If Private Box becomes aware of any improper use of our services, it will result in immediate account closure and denial of service from our server.
With reasonable grounds, Private Box reserves the right to cancel or refuse to provide services at any point in time. Upon cancellation, the account will be closed and any remaining balance will be refunded. Any mail held at Private Box will be returned to sender.

Private Box reserves the right to change the Terms and Conditions, Privacy Statements or Notices.

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About Private Box Your New Zealand PO Box, providing virtual PO Box and street addresses, connecting you to your paper mail.	Your Privacy We take your privacy very seriously: your information is strictly confidential. Mail is NOT opened unless you want us to.	Private Box Email: Support@privatebox.co.nz Toll free (NZ): 0800 122 335 International: +64 4 831 1333