Plan & Price Changes

Private Box is updating our pricing, and including more services in our plans.

Private Box plans have primarily been pay-as-you-go with extra fees for each service used, for example extra fees for scanning, or registered office. This is a reflection on how Private Box has grown over the years – adding more features, and passing on the costs. It has also been the number one feedback from customers, that it was complicated to understand the pricing.

5 Free auto-scans were added to all plans in 2020.

Our vision is to transition to plans which have more services included – similar to mobile phone plans with calling minutes included for example – we can provide more scanning & mail forwarding included in the plans. In addition we are trying to make pricing simpler to understand.

During New Zealand’s COVID-19 lockdown we made automatic scanning free, to help people & business access their mail when the mail service was unreliable, getting to the office wasn’t an option. Following that started including 5 free auto-scans per month for all plans. We look to include more services in the Private Box plans in the future too.

For the Business Plan the Registered Office Address required for a registered company in New Zealand will be included in the plan, instead of an additional service.

For Existing Customers

The new pricing will come into effect on 1st Aug 2021 (NZ time GMT +12).

We are grateful for our customers support over the years! We want to give our users a the advantage of new features, while still having the option of using their existing plan pricing.

In some cases, it may be more cost effective to update to the new pricing sooner, in which case existing customers can do so by updating the subscription in their account.

See Future Changes below for information on the service changes to Private Box Plans in 2021.

For New Customers

From today (17th November 2020 (NZ time GMT +12)), new customers who apply for a Private Box account will sign up at the new prices.

The New Plan Pricing:

Personal

$19

Per 30 days
  • $54 /Quarter
  • $190 /Year
  • Up to 3 individuals 1
  • Organisation names
  • Suite Number
  • PO Box
  • Street Address
  • Registered Office
  • Phone number
  • Answering service
  • 5x Free Auto-Scans 6

Business

$49

Per 30 days
  • $144 /Quarter
  • $490 /Year
  • Up to 5 individuals 1
  • 1 organisation name 2
  • Suite Number
  • PO Box
  • Street Address
  • Registered Office
  • Phone number3
  • Answering service3
  • 5x Free Auto-Scans 6

Virtual Office

$119

Per 30 days
  • $354 /Quarter
  • $1190 /Year
  • One unique name 4
  • One unique name 4
  • None
  • PO Box
  • Street Address
  • Registered Office 5
  • Phone number
  • Answering service
  • 5x Free Auto-Scans 6

Notes:

  1. Add additional individuals for $2/month
  2. Organisations include companies and trusts. Add additional organisations for $5/month
  3. Services not included in the plan can be provided as add-ons and charged extra.
  4. With a Premium address you can have a single company name across all Private Box addresses, and have up to 25 staff names receiving mail at that company. You can have 1 alternative trading name for your Premium mailbox. Any other business names will require an additional Premium mailbox.
  5. Overseas companies require a “Principal place of business” address which incurs an an additional charge.
  6. Each month get Free Automatic Scans for 5 letters, or 50 pages, whichever comes first. Free scans are for Automatic Scanning rules, and do not include Manual Scan requests. Standard scan charges apply after plan limits are met.

New Additional Services Pricing:

Over the next year we will be rolling out changes to the additional service charges. The majority of the changes are a reduction or removal of fees.

What to expect going forward:

  1. No Mail Handling Fees for Domestic Mail Forwarding
  2. Simpler Mail Handling Fees for International Parcels – $10/parcel
  3. 1 Free Mail Bundle Forwarded per Month (NZ courier only)
  4. Free Storage for Letters – First 25 letters are stored for free
  5. Receiving Parcels Free
  6. 1 Free Bad Address fee per sender
  7. Free Mail Collection from Private Box Offices
  8. Addresses for Company Registration Included in Business Plan
  9. Overseas Company ‘Principle Place of Business’ Address price reduction
  10. Legal Address (Address for Service) – Fee change
  11. Ending the 30-Day Trial for New Customers

1. No Mail Handling Fees for Domestic Mail Forwarding

Forwarding mail in NZ will only cost the price of postage.

Currently domestic handling fees are $1.50NZD for the first item, plus $0.50NZD per each additional item.

When it comes into effect:

All Customers 1st July 2021

2. Simpler Mail Handling Fees for International Mail

International handling fees are being simplified. A $10 handling fee is applied for any mail that requires a customs declaration.

Customs declarations are required for all parcels, and letters weighing more than 200grams. The $10 fee remains the same regardless of which shipping service used – Air Mail, International Courier, or International Express Courier.

For letters and small bundles of letters under 200 grams, there are no handling fees.

When it comes into effect:

All Customers 1st July 2021

3. 1 Free Mail Bundle Forwarded per Month (NZ courier only)

Each month get 1 free domestic courier delivered for letters (up to A4 size).

This does not include forwarding parcels.

When it comes into effect:

All Customers 1st July 2021

4. Free Storage for Letters – first 25 letters are stored for free

The first 25 letters are stored for free. The 26th + letters will be charged at the current rate.

Currently all letters are charged $0.30 each for storage after the first full calendar month.
For example, a letter which arrives on 15 Jan 2021, will charged a $0.30 fee for storage on 1st March 2021, and on the first of the month for each additional month it remains at Private Box. In this example February is the first full calendar month.

This change is for letters only. Parcels will still charged for storage after the first full calendar month.

When it comes into effect:

All Customers 1st July 2021

5. Receiving Parcels Free

Parcel volumes are on the increase, so to help keep costs down we are removing this fee. Currently $1 per parcel.

When it comes into effect:

All Customers 1st July 2021

6. Bad Address Fee – 1 Free Badly Addressed item per sender

Everyone hates badly addressed mail, it’s a pain for the postal system & couriers, and it takes time for our mailroom staff the find the right account to add mail to.

We realise that some senders may get it wrong, so we will be updating our notifications to let you know when it happens for a sender, so you can contact the sender to make sure they have your address correct. If mail continues to come from that sender with the wrong or incomplete address, the the $4 Badly Addressed mail fee will be applied.

When it comes into effect:

All Customers 1st July 2021

7. Free Mail Collection from Private Box’s Office

We like to meet our customers, so we are mail making collection from our mailroom in Johnsonville, Wellington free. Currently $1 per pickup.

When it comes into effect:

All Customers 1st July 2021

8. New Zealand Company ‘Registered Office’ Address now  included in Business plan

Our Registered Office service allows New Zealand companies registered with the NZ Companies Office to list their Registered Office as a Private Box address. This is where their company documents are kept, and can be inspected by government agencies & shareholders.

This Registered Office service is now included in both the Business Plan & Virtual Office plans.

For existing customers, the overall cost is cheaper:

  • Monthly subscription:
    • Old pricing $29.9/month + $232/year = $590.80
    • New pricing $49/month = $588
  • Annual subscription:
    • Old pricing $299/year + $232/year = $531
    • New pricing $490/year = $490

This does not include Principle Place of Business Address service for Overseas companies registering with the NZ Companies Office. See below for more.

When it comes into effect:

Existing Customers 1st August 2021
New Customers 17 Nov 2020

Existing customers can take advantage of the new pricing earlier by changing their subscription in their Private Box account: secure.privatebox.co.nz/billing/subscription. When you do this please send out customer support team an email (support@privatebox.co.nz) to make sure the old additional charges for registered office are removed correctly.

9. Overseas Company ‘Principle Place of Business’ Address price reduction

The Principle Place of Business Address service is for Overseas companies registering with the NZ Companies Office.

The price for this service is decreasing to $1,295 NZD. The current price is $1495.

Existing Customers 1st August 2021
New Customers 17 Nov 2020

10. Legal Address (Address for Service)

Address for Service is an address that legal documents can be served, for example serving court documents & summons.  Address for Service is used by NZ Companies, Pilots, and IP registrants.

The Private Box pricing will change to a per-use basis. The Address for service will be free to list with the NZ Companies Office (previously $232/year).

However, a $500 fee will be charged when legal documents are served at the Private Box address.

When it comes into effect:

All Customers 18 Nov 2020

Current Address for Service customers will receive an pro-rata account credit for the amount remaining on their term as of 1st Jan 2021.

11. Ending the 30-Day Trial for New Customers

With Parcel forwarding between countries, more users are signing up to use Private Box to forward one or two pieces of mail. The last 5-years have brought more legal requirements on Private Box to complete identity checks on customers. This has increased the cost of creating a new account, and is not recouped if users do not keep their Private Box account beyond the 30-day trial.

When it comes into effect:

New Customers Q1 2021

All times & dates for the changes stated above are in New Zealand time (GMT +12).

Current benefits that are staying the same

While there are many changes happening, some of our current benefits are staying the same.

Easy to contact customer service

All customers can contact our friendly customer service team. We are just an email or phone call away. Unlike other mail providers

Affordable domestic courier prices

We buy courier services in bulk, and are able to pass on some of the discount to our customers. Our domestic courier charges are the same or lower than New Zealand retail prices.

Affordable phone services

Additionally, we pass on the.

Charles DPlan & Price Changes

Comments 2

    1. Gareth Foster

      It is 5 free auto scans per month!

      We find most customers get 2-4 mail items per month so if you have auto scanning enabled you can get digital copies for these for free.

      Please do note it is up to 50 pages free per month as well or 5 letters (which ever comes first). So if you get a very large document you may exhaust the included allocation.

      On average most letters are 2 pages so we have tuned this that for most people in most situations you won’t see any extra charges for auto scanning.

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