Accounts with Private Box operate on an automatic top-up system. To ensure uninterrupted service, we ask that you always have a valid method of payment connected to your account.
What happens if you don’t have any money in your account?
If your account has no credit available and we cannot process a payment to top-up your account for you, we will be unable to scan or forward any mail until payment has been made to catch up on the amount owed.
If an account remains in a negative balance for 15 days, it will enter a ‘suspended’ status. We will always attempt to contact you to let you know that your account needs to be topped up.
If an account is suspended for another 15 days, it will be closed. We will no longer receive mail for you, and any mail held here in our office will be returned to the original sender.
You can re-activate your account by signing up with the same email address via the Private Box Prices page.