Accounts with Private Box operate on an automatic top-up system. To ensure uninterrupted service, please always have a valid method of payment connected to your account.
Subscription payments
We will charge your subscription fees for your mailbox service every month (or yearly). This is a mixed invoice for mailbox subscription and fees for the past month. What’s included:
- For the coming month:
- Mailbox subscription
- For the previous month
- Manual scanning fees
- Storage fees
- Bad address fees
Payments for forwarding mail
We will issue you an invoice for payment every time mail is sent. This will be charged against the card held. Payment must be received before sending mail. Otherwise, the items will be held until payment is completed.
What happens if you don’t have any money in your account?
If your account has no credit available and we cannot process a payment to top up your account for you, we cannot scan or forward any mail until payment has been made to catch up on the amount owed.
If we attempt payment four times and are unsuccessful, the account will be suspended. We can still receive mail for you; however, you cannot request mail to be sent or scanned. We will always try to contact you to let you know that your account needs to be topped up.
If four further payments fail, your account will be closed. We will no longer receive mail for you, and any mail held in our office will be returned to the original sender.
You can re-activate your account by signing up using the same email address via the Private Box Prices page.