Support Resources

Everything you need to get Private Box working for you.

Frequently asked questions: AML and Identity Verification

As part of our compliance with New Zealand's ...

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How should I address my mail for delivery to Private Box?

Examples of how to address your mail Our examples use suite number 1234, with Joe Doe as the addressee.  You will need...

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Reviews of Private Box

You can find out what people think about Private Box (and leave a review for us too) on the following websites: ...

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NZ Companies Office Address Types

The addresses required by the Companies Office are:   Address for Communication: This is the postal address we can provide you. Registered Of...

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Address format for NZTA

Need to update your vehicle registration or drivers license online at www.nzta.govt.nz? You can add your Private Box as a ma...

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How to change your plan or subscription period

This article outlines how you can change your Private Box plan or subscription frequency. First, decide on the plan that you would like to move to. You can see the ...

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How should I address my mail for delivery to Private Box?

Examples of how to address your mail Our examples use suite number 1234, with Joe Doe as the addressee.  You will need...

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How to Close your account

We're always sorry to hear when someone wishes to close their account. If we have done something wrong please let us know so we have a chance to fix it! We always recommend that...

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Using Private Box

Mail Collection ...

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How do I collect my mail?

The five ways you can pick up your mail are: 1. Visit the Wellington office in person 2. Hav...

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Redirecting your mail from your home to your new Private Box mailbox

NZ Post offers mail redirection services from many addresses in New Zealand. This service can be used to redirect mail from any address to your new Private Box a...

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Scams / fraud / do not trust

Private Box sometimes finds companies and people attempt to use our services to mislead people. They are often not customers - they just find out addresses on the internet and then...

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Private Box Wellington is moving

After 14 years located at 24B Moorefield Road, our head office is moving to a new space. Where are we going? New office location at Level 1, 6 Johnsonville Road, Johnson...

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Providing Certified Documents

This is part of our identity verification process which Private Box...

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Prohibited and Restricted Items

What is the difference between a Prohibited and Restricted item? Prohibited items cannot...

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List of authorised notaries by country

This is a list of authorised certifiers we recommend. Note: this list is incomplete, if you...

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How to use Parcel Collect

What is Parcel Collect? Parcel collect is a service by NZ Post, which despite the name, can used to collect any of your Private Box mail in New Zealand. The benefits of P...

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Providing Proof of residential address

Providing photo ID is part of our identity verification process which Private Box is required to complete as part of our compliance with New Zealand's ...

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Proof of address

You cannot use a Private Box address as proof of address. We are a postal address only; you cannot claim that we are a residential address for any reason. You can produce proof ...

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