When Private Box first launched, our mission was simple: to provide people and businesses with a way to manage their life (and their mail) from anywhere in the world. Over the years, an increasing number of customers from across New Zealand, especially those in Auckland, have joined us. Today, we’re excited to take the next step: opening our first dedicated Auckland branch.
The most common question from our Auckland customers is, “Where can I pick up our mail?” and until now, we would have said any of our 250+ pickup locations around NZ (or get it scanned). Now we can offer collection at our very own office located at 26A Hobson St, Auckland Central, Auckland 1010.
Important info:
- The office opens on 22nd September 2025 at 10:00 a.m.
- You can start using the address right away.
- Timeline for existing customers of Farnham St
- 1st April 2026: all existing customers are using the new address
- 1st October 2026: Farnham St will no longer receive parcels. Letters will be redirected to Hobson St for processing.
- 1st October 2027: Farnham St will also stop receiving letters. Any future mail will be returned to the sender.
- Office hours will be 10 am until 2 pm while we ramp up. Johnsonville office hours will match.
Will it improve the lives of our customers? Yes!
- Speed – mail will be processed the same day.
- Convenience – now you can choose which branch to store your mail (Auckland or Wellington).
- Disaster recovery – we now have complete redundancy for each branch, so we can keep serving you even if the worst were to happen.
- New services:
- Hot office
- Meeting room
- Document (archive) storage
Private Box has always been about making life simpler and more secure for our customers. With Auckland now live, and our new app on the way, we’re excited to keep evolving with you. Thanks for being part of the journey.
