Before we can give you a telephone line, you must ensure your account is fully activated and your identity verification has been completed.
Please be sure to check the cost of a phone line and the rates for call forwarding before setting up a new telephone line.
Steps to set up your new telephone line
Setting up a phone line with your account is very easy – you need to contact our support staff with your request for a new telephone line, and provide our staff with the following information:
1. What type of telephone line would you like?
Choose the line type you want – there are a few types to choose from:
- Regional (please select a calling region below)
- Toll-free (this is an 0800 number)
- Fax (please let us know the region for your fax number from the choices below)
Choose the phone number region (or toll-free number)
- Auckland (09)
- Wellington (04)
- Christchurch (03)
- Australia numbers also available
2. Let us know how you would like your telephone calls handled
We have a few options for when someone calls your new phone number. Select the option that fits you the best.
- Phone calls go to a voice message, which is then emailed to you at an email address you provide.
- Phone calls can immediately be transferred to another phone number anywhere worldwide.
- You can set up an answer service where a live person will answer the call for you in your or your company’s name. Please note: this option will incur additional charges for your telephone line, which you can read about here.
3. If you select the receptionist answering service option, please provide us with a short script we can give to the answering team.
A script helps our answering service know how to answer calls for your company. We note that they are not a call centre, so they cannot answer questions about your company or discuss what you do.
They can take a message and send it to you to call the caller back or transfer the caller to a phone number you specify. If you want them to transfer the caller to another number you specify, please provide us with the telephone number you want the calls transferred to.
The script should be no longer than one or two lines.
If we do not receive a script you wrote, we will use a default script: “Thank you for calling *company name*. Can I please have your name and contact information? I will pass a message to our team so they can get back in touch with you.”