We can only process a refund back to the original source. For credit cards – this has to be the original credit card the transaction occurred on.
Refunds to expired or invalid credit cards
From time to time a card may expire before we can process the refund. At other times, a credit card may have been cancelled for some reason.
In this situation there are the following options:
- Contact your bank to ask them to claw back the funds. This is something you will have to initiate with your bank.
- Wait 6 months (from initial transaction) and then we can do a bank transfer. There is an additional admin fee of $15 on this method though. We have to wait 6 months to get outside the “claw back” period for credit cards in NZ.
- Keep the account open and use the money towards Private Box credit. Or perhaps gift the credit to another customer.