What does it mean when my account is suspended?
A suspended account is still open, and we will continue to receive mail for you.
We will not scan or post your mail while your account is suspended. It will simply remain stored in your mailbox until the suspension is removed or your account is closed.
Why has my account been suspended?
An account gets suspended for the following reasons:
- Didn’t pay your bill. The last few attempts to collect payment have failed, and the system has suspended your account.
- Didn’t complete identity verification.
- Management decision – this is a rare occurrence, but it can happen for various reasons. Please do contact us for clarification at any time.
Suspended accounts are in danger of being closed. Please contact us to keep your account open.
How can I have the suspension removed from my account?
You can do the following to have the suspension removed from your account. They are:
- Adding credit to your account
- Completing the Identity Verification process
- Contacting us to discuss your account
Please note: If your account has been suspended due to non-payment, you will have 2 weeks to contact us after the suspension occurs; otherwise, the account will be automatically closed. If you are having difficulty paying for your account for any reason, please get in touch with our staff to let us know. Sometimes unforeseen circumstances may make payment difficult, and we will happily discuss options with you to help.