Using Private Box

Mail Collection

• How do I collect my mail?
• How to use Parcel Collect

Getting Started

• Getting to know your Private Box account
• Setting up Rules & Folders for Automatic Mail Processing
• Using Private Box as Proof Of Address

Mailbox Folders

• What are the mailbox folders, and how do I use them?

Identity Verification

Billing & Payments

• Payment options
• Why have I been charged a ‘badly addressed’ penalty?
• Invoices, Statements and Receipts
• Refunds from Private Box
• How to change your plan or subscription period
• Suspended Accounts

Account Administration

• Resetting Your Password
• How to grant account access to Private Box Support
• I’m getting too many emails? Help!
• How to Close your account
• What happens when an account closes?

Mail Scanning

• How to manually request mail scanning
• Setting up Automatic Mail Scanning
• Setting up Automatic Mail Scanning and Destruction
• Where can I see my scanned mail?
• Tags for Scanned Mail

Suite Numbers

• Can I change which address is on my mailbox?
• How should I address my mail for delivery to Private Box?
• Adding a new address to your account
• Redirecting your mail from your home to your new Private Box mailbox
• Can I change my Suite Number to a different number?
• Real Me Address Verification
• Address format for NZTA

Mail Forwarding

• How to manually request Mail Forwarding
• Setting up Automatic Mail Forwarding
• Prohibited and Restricted Items

Mail Destruction

• How to manually request Mail Destruction
• How Mail Destruction works
• Returning mail to sender

Phone Services

• Can I get a telephone line through Private Box?
• How to set up a phone line
• Phone Calling Rates